ORDER: To ensure order accuracy and complete order option and specification information please use HT order form. The blank HT ORDER FORM (at the back) can be copied to create additional blank order forms.

E-mail ORDERS
Place orders electronically at emailorder@richview.com. Dealers will be able to download the order form from www.htwfonline.com then submit the orders electronically with the order form filled up and attached. Order will go directly to HT.

PHONE ORDERS
Phone orders are gladly accepted. Phone orders will be read back to customer for accuracy. Any miss entered data should be brought to our attention at the time the order is confirmed to prevent your order being made with wrong specification. Phone orders are accepted at dealer’s responsibility. Credits will not be given for Blinds made with the wrong specification.

FAX ORDERS
Faxed order will be confirmed within 24 hours.

WEB ORDERS
Web orders are confirmed automatically at www.htwfonline.com.

Cancellation or Change Order
Important! Due to the customized nature of our products, we cannot accept changes or cancellations after orders have already been put into production.

Oversize Shipping Extra Charges: All shipments with oversize units (horizontal blinds that are ordered from 96”wide or vertical blind products ordered from 96” in width or height) will incur an extra freight rate of $50.00 per shipment. (Max. quantity 20 pieces per shipment).

Order Tracking / Order Status
To Track your order or check the status of your order, please provide HT with the work order number. Typically, most custom orders* (6 units) are manufactured and shipped within 5 working days. Allow extra 3-5 days for delivery. * All custom and stock orders are subject to stock availability.

Contract / Commercial Quotation Minimum Unit Requirements

Minimum 26 PCs or Greater per Product Category will qualify for Quotation.

Stock Quote: All Stock Blind Quotes are valid for 3 days only.

Custom Quote: All Customer quotes are valid for 90 days only.

Quotes Policies:

• HT does not guarantee Stock Blinds availability in all sizes. Order quantities are subject to final confirmation,
• Cutdowns or substitution of larger sizes will be priced accordingly, with applicable fees.
• Custom Blinds production time is approximately 10 working days from date of purchase order.
• Shipping date will be confirmed upon placement of order, and is dependent on stock availability, total units, production and scheduling consideration.
• Quoted prices do not include tax,
• Any changes, including but not limited to size, color, controls, quantity, ship to location, or ship date, may result in change in price.
• Quotes are estimates and may not reflect actual invoice costs.
• Deposit may be required under specific circumstances.

The following information is required to process your Contract / Commercial quotation:

• Shipping Destination Address—City, State, Zip Code
• Completed Product Order Form
• Estimated Date Of Shipping
• Number Of Shipments
• Other Special Requirements

HT Window Fashions (HT) Customer Service Representatives (CSR) are happy to provide you assistance and answers to questions concerning product information, quotations, orders, return goods authorizations (RGA), shipping, delivery, and services.

Will Call Orders

Pick up subject to fabrication location. Example: An order placed for cellular shades manufactured in Los Angeles, with a will call specification for pick up in Atlanta; will incur S&H charges.
* Once your order is picked up and released, HT cannot be responsible for missing blinds and parts.
* Please call in advance to assure your order is ready to be picked up.

Cancellation, Change, Return & Remake Policies

Cancellation, change, return, and remake request form (at the back of this booklet) must be faxed to the HT branch office where you placed the original order. HT will issue a RGA number to customer subsequent to each request. Requests can only be valid when RGA number is issued.

Returns*

HT does not accept returns on any custom products other than stock blinds. HT only accepts stock blind returns when all the following conditions are present:

• Un-opened boxes and un-cut merchandise.
• HT must receive the returned merchandise within 14 days from the invoice date.
  Note: All returns are subject to a 20% restocking fee.

Claims for freight-damaged products must be filed with the HT Window Fashions (HT) Customer Service Representative (CSR) within 48 hours. It is very important that dealers make note of the condition of the box(es) and product(s) upon delivery receipt even when freight damages are suspected to be concealed inside the packaging.

If rotation is not made, dealers will be responsible for the following:
Call the freight carrier immediately to report damages and be assigned a claim number.
Call the freight carrier to be assigned a claims inspector if damages are discovered (concealed damages) after opening the product box(es) are opened.

Call your HT CSR immediately after contacting the carrier.

HT will repair or replace products damaged during freight at no additional expense once provided with a claim number. Dealers are responsible for payment of damaged product if no claim is filed.

Shortages

If a shipment should arrive short pieces of boxes listed on the freight bill or manifest, note “short pieces” on the freight bill and notify your HT CSR immediately with the shortage request form (at the back).

*Customers need to file claims within 48 hours.

*If, upon inspection, we determine that the product(s) were NOT manufactured according to original specs, credit will be issued.

Credit Rating Information

• HT shares historical, factual credit information with window coverings industry suppliers and credit agencies nationwide.

Standard Credit Policy

• All new accounts are P.I.A.-1 (requires paying 100% of the invoiced amount prior to production) until credit has been established.

Past Due Accounts Policy

• Past due payments are subject to 1.5% monthly late fee charge.
• HT reserves the right to:
  - Hold customer orders.
  - Change payment terms.
  - Submit delinquent account history and information to industry credit agencies.
  - Pursue legal actions.

Note: All accounts must be current to participate in promotional sales and marketing programs.

Payment Policies

Payment Policy

• When making payments, please reference your account number and invoice number on / with your check,
• Returned Checks - (NSF Check): Service charge $30.00/per check will be charged to customer.

P.I.A Information

• PIA 1 (Paid In Advance 1): requires paying 100% of the invoiced amount prior to production.

Credit On Hold

• Credit communication attempts made by HT that are ignored by the account or payment deadlines and/or commitments that are missed by the account.
• When an order is placed ‘on hold”, for any reason, or an account is placed on “credit hold”, for any reason, the account will be notified by HT immediately.